Quick Assist

Quick Assist is a Microsoft Windows feature that was introduced in Windows 10 Anniversary Update and is the successor to Remote Assistance which offers similar functionality. Although Remote Assistance can be brought back by creating a shortcut to the legacy tool on the desktop. See the Remote Assistance page for details on how to do so.

It allows a user to view or control a remote Windows computer over a network or the Internet to resolve issues without directly touching the computer. Like its predecessor, it is based on the Remote Desktop Protocol.

Unlike its predecessor which established a local RDP connection to the end user's computer, Quick Assist is cloud-based and requires the support person to sign in using a Microsoft account before dispensing help. Also, it only supports connecting to computers running Windows 10 Anniversary Update and later and does not support connecting to computers running Windows XP, Windows Vista, Windows 7, Windows 8/8.1 or Windows 10 versions 1507 and 1511.