Quick Assist

Quick Assist is a Microsoft Windows feature that was introduced in Windows 10 Anniversary Update and is the successor to Remote Assistance which offered similar functionality.

It allows a user to view or control a remote Windows computer over a network or the Internet to resolve issues without directly touching the unit. It is based on the Remote Desktop Protocol.

Unlike its predecessor which established a local RDP connection to the end user's computer, Quick Assist is cloud-based and requires the support person to sign in using a Microsoft account before dispensing help.