Quick Assist

Quick Assist is a Microsoft Windows feature that was introduced in Windows 10 Anniversary Update and is the successor to Remote Assistance, which offered similar functionality. It allows a user to view or control a remote Windows computer over a network or via the Internet to resolve issues without directly interacting with the computer. Like its predecessor, it utilizes the Remote Desktop Protocol specification.

Unlike its predecessor, which establishes a local RDP connection to the end user's computer, Quick Assist is cloud-based and requires the support person to sign in using a Microsoft account before dispensing help. Additionally, it only supports connecting to computers running Windows 10 Anniversary Update and later and does not support connecting to computers running Windows XP, Windows Vista, Windows 7, Windows 8/8.1 or Windows 10 versions 1507 and 1511.